Frequently Asked Questions

Can I purchase coverage for an iMac or PC desktop regardless how old it is?

Yes, if your PC or Mac is fully functional with no pre-existing defects, you are eligible to purchase an extended warranty.

How much coverage do I get with my policy?

You are covered for a device with a value of up to $1,500.00.

Can I cancel my policy at any time?

Yes. You can cancel your warranty at any time for any reason.

When does coverage start for New, Used or Refurbished items?

Coverage starts for items purchased brand new, the day coverage is purchased and lasts for number of years, depending on what you purchased. For used items, coverage starts the day you purchased, however, a waiting period may apply.

Can I purchase a warranty plan for a refurbished or used item purchased from eBay, Amazon or another online store or distributor?

Yes, you may purchase a warranty plan for a brand-new or refurbished item within 30 days of purchasing the item as New, regardless of the store where purchased.

Used items purchased from online stores can also be covered if the item is fully functional without any pre-existing damage or failure. You may be asked to provide proof of purchase of item. Item purchased from a 3rd party individual is not covered.

What does the extended warranty cover and is the manufacturer's warranty period of 1-Year part of the extended warranty purchased?

The extended warranty includes the normal 1-year manufacturer warranty for brand new items. For example, if you purchase a 4-year warranty, the first year would be covered by the manufacturer for mechanical or electrical breakdown and we will cover you for years 2, 3 and 4.

For used items, where manufacturer warranty has expired, the extended warranty coverage begins the day you purchase, however a 30-day waiting period may apply.

Extended warranty covers all mechanical & electrical failures to the device, that is NOT a result of accidental drop, spill or liquid damage. Battery & power supply failure is all covered under manufacturer's warranty. Cosmetic damage as well as normal wear and tear is not covered

Do I need to provide serial number and/or store receipt as proof of purchase?

For electronics, appliances or any other equipment warranty, we do require a serial number. For items purchased brand new, we require store receipt/proof of purchase.

If an item has been issued to you by your employer or a school, then proof of purchase may not be required, but we may ask for some proof that the device was issued to you by your employer or school.

How many claims can I file during the term of the policy?

You may file an unlimited number of claims for damage covered by your policy.

Where can I find my policy Terms and Conditions?

Your policy Terms and Conditions can be found by logging into your account, click on Policies tile on the Dashboard, click on the Policy and you will see a link for Terms & Conditions for you to view, download or print.

Is there a deductible?

Yes, there is a $50 deductible.

I would like to purchase coverage for a used item, but I do not see the option.

Used item coverage may not be offered for all electronics such as television, appliances or equipment. It is typically only offered for smartphones, tablets, laptops, desktops and mobile hotspots. If you purchase Used item coverage when offered and available, it covers your item for the coverage offered.

Once I purchase the extended warranty or insurance plan, do I have to register the item?

You are automatically registered. However, you may be required to provide information such as serial number before you are able to file a claim. Please check your inbox or spam folder for an automated email to setup your account password. Your online account allows you to manage all your policies including filing a claim.

How do I access my policies to file a claim?

You can file a claim online 24x7 by logging into your account on our website.

From your account dashboard, click on Policies tile, click on the policy you wish to file claim and you will see the file claim option. Simply follow the steps and you can file a claim in about 2-3 minutes.

Can I track my claim?

Yes, you may track your claim 24x7 online from within your account including when item is in-transit with UPS or FedEx. Please look for automated email notifications in your Inbox or junk folder.

Does WarrantyStar pay for shipping to and from repair depot?

Yes, we will pay for shipping both ways to and from our depot. You will receive a prepaid shipping label via email once your claim is approved. Once you ship the item for repair, we will repair and return to you within 5 business days or sooner.

What happens if the item cannot be repaired?

If an item cannot be repaired, we will replace it with the same brand or model. If the same brand or model is no longer available, we will replace it with the next generation of the model. We also may choose to provide a check so you may purchase a replacement.

What are the options for claims and service?

Claims service option is based on type of product. Service options include Next Business Day (Advanced Exchange), Onsite Technician Dispatch, Authorized Repair Center, Same Day Local Repair, Depot Service, Self-Repair (For schools & Businesses that have trained Techs on staff).

Does WarrantyStar provide a box for us to ship our Item to depot for repair?

When you file a claim, you will receive a prepaid shipping label to ship the device for repair by using any box you may have available to ship safely. For schools and businesses that buy insurance for 100's or 1000's of devices, you will receive box(es) after the initial repairs we complete for you. We recommend you use these boxes for future claims. We may also provide you boxes that allow you to ship up to 10 or 15 devices in one box.

What if our business or school has more than 1 item to ship?

If your claims have multiple claims approved, you may ship more than 1 item together by using any of the shipping labels for your claim. The shipping carrier will automatically adjust the pricing and invoice WarrantyStar for the additional weight.

I don't remember my user ID, email address or password for my account?

The user ID for your account is your email address used at the time of purchasing the policy. Please click on Forgot Password link to reset your password by entering the email address used to purchase the policy.

Can I get a refund?

Unfortunately, we do not offer refunds for any of our warranty plans.

I received an error message "invalid token" when I clicked on the link to set up account password.

The link is typically valid for 24 hours after email is sent to you. Please click on Forgot Password link to generate new link to setup password.

Are there any products, brands or models for which warranty or insurance cannot be purchased?

You may purchase coverage for any brand or model of electronics, if the item was manufactured for and sale in the United States or Canada and was originally sold with a standard manufacturer's warranty.

Is the coverage worldwide?

The coverage is worldwide, when you travel, for items sold and purchased in the USA or Canada.

Do I file claim with WarrantyStar or with another company?

WarrantyStar is the Reseller of the extended warranty and protection plans as a value-added service to our customers. The program is made available to WarrantyStar as a partner by a licensed Third-Party Administrator & Obligor Securranty, Inc. For claims click here & for support click here.

What are the Terms & Conditions of the Protection Plan?

Please click here for a sample copy of terms & conditions. When you complete the purchase, the terms & conditions will also be available in your account online 24x7.